If you've encountered an error on Dashboard that states API access discontinued, don't panic and try entering your Google Workspace Superadmin email as stated.
Please log out and log back in
Sometimes, especially if administrators left your company, SignatureSatori needs to refresh API access. Logging back in again could fix this.
The problem persists?
We don't get very detailed information from Google Workspace for these errors, and they might be caused by multiple reasons.
Please try to exhaust all listed options before you escalate the issue.
Enable API access
Go to Google Admin API reference settings and make sure you have API access enabled.
Grant Data access in Google Workspace
Please follow to Google Admin Settings for SignatureSatori where you can grant Data access to our app. This is the desired state:
Update your users' list in SignatureSatori
Run "Sync from Google Workspace" in section Users & Set-up to make sure your users list is current and checks are performed on existing Google Workspace users.
Didn't help?
As a Google Workspace super administrator, please
Go to the Google Workspace admin console dashboard
Choose Apps
Go to Marketplace Apps
Click the three dots corresponding to SignatureSatori
Choose ON FOR EVERYONE
Confirm your choice
These options should also be available under this Google Admin link.
If you want the app to be available only for certain Organizational Units, it's possible - but keep in mind that the Superadmin must be a member of an OU that has it enabled.
Still nothing?
If you have limited API scopes access, you may need to add SignatureSatori to a whitelist - otherwise, we might not be able to access your data.
You can enable it if you:
Go to Google Workspace Admin console dashboard
Click Security
Click API Permissions
Go to Installed Apps
Click on the three dots and on Trust
Hey guys, it's still not working!
We're sorry this is happening. Please contact us directly via chat or our email.