The signatures in subscription mode are regularly updated at a certain hour (set by admin here). But sometimes you just need everything to work instantly - and we have a quick solution for those circumstances, but it differs for three conditions you can find yourself in.

I’m a new user and I want the signatures up and running right now

It doesn’t matter if you set everything up today or have purchased the subscription formerly and forgotten about it. In both cases activate subscription for all users you need. You can do so by going to the “Users” menu and choosing the “Subscription” bookmark.

Now activate the subscription for selected users by ticking the boxes by their names.

If you’re anxious you might mark too many users for subscription and we will charge you a higher amount than arranged, there’s no reason to worry - if it happens, an error window appears saying “There are no free subscription seats”. If you realize at this point that you need to enlarge your subscription, simply click “Purchase more” and follow from there.

You received credits for every purchased subscription seat that you can now use to force synchronize users’ signatures by clicking “Set signatures immediately” at the top of the site.

You will be asked to pay credits depending on the size of your subscription. 

If you’ve already spent the credits you were given by the subscription purchase, go to the “Transactions” menu and buy the requested amount of them.

After you confirm the setup, you will be informed that your request has been queued and will be executed in a matter of minutes. You can monitor the process in the “Dashboard” menu. 

For the changes to be applied, don’t forget to reload your Gmail browser tab.

I modified existing subscription users data or templates/marketing campaigns

After you successfully load new user data, force an update by clicking “Set signatures immediately”. This operation won’t cost you any credits.

After you confirm the setup, you will be informed that your request has been queued and will be executed in a matter of minutes. You can monitor the process in the “Dashboard” menu. 

For the changes to be applied, don’t forget to reload your Gmail browser tab.

You will now see a search filter applied to your users showing you only users with the active subscription for a quick check if everything is set as planned.

I added new subscription users

Don’t forget to activate your users after successful subscription purchase.

If you have users both in subscription and credit mode, you can filter only those with the active subscription in the Search bar drop-down menu to make the results more synoptic.

You received one credit for every purchased subscription seat that you can now use to force synchronize users’ signatures:

  • Go to the “Users page” and switch to the "Credit mode" bookmark using a control on the top-left.
  • Select new users by ticking the checkboxes.
  • Click "Set signatures" at the bottom.  You will be now informed about the credit price for the setup.
  • Confirm.
  • Now go to the “Subscription” bookmark and activate the subscription mode for new users. 
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